Aquavue Procedures: COVID-19

Posted on 17/03/2020
by aquavue

 

The team at Aquavue would like to make our intentions and procedures clear for our operations based on current information as at Friday 21st August 2020 12.30pm.

We are closely monitoring the situation with respect to COVID-19 and it is important that any information you receive with respect to COVID-19 or any other infectious illness comes from a reputable source. We are regularly consulting with the Australian Government, Queensland Health and the World Health Organisation on the best advice for our customers and staff.
Aquavue is strictly adhering to all Government regulations regarding business operations and have developed a written COVID Safe Plan to assist in complying with regulations. The following information has been taken from parts of Aquavue’s COVID Safe Plan.

Advice for all customers:

  • Do not visit or participate in activities (even to pick up takeaway) if you are sick by any means, even if you only have minor symptoms!!
  • If you have recently returned to or arrived in Hervey Bay, having travelled to COVID hotspots, we ask that you do not visit. Please follow these guidelines for self-isolation.
  • Practice social distancing at all times. Restrictions on public gatherings still remain. Aquavue staff are closely monitoring customers whilst occupying the space outside of our building whilst waiting for or consuming orders. If you are asked to separate by a member of staff, customers should respect the employee’s request or move to another location. Please follow these guidelines for social distancing.
  • Practice exceptional handwashing and sanitising. More information on good hygiene can be found here.
  • Be mindful of yourself and remember to take time to relax, it’s an extremely stressful time!! If you’re struggling to cope with life’s changes during this time, reach out to family or friends or visit Head to Health for support and advice.
  • Follow basic advice from reputable sources such as the Australian Government, Queensland Health and the World Health Organisation.

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Cafe/Restaurant/Bar policies and procedures:

We are following a COVID Safe Industry Plan!!

Aquavue is running under the Retail Food Services Industry COVID Safe Plan for Restaurants, Cafes and Caterers. A copy of the Statement of Compliance can be found at the entrance to the dining area as well as in the bar area.

Record keeping
A rule has been put in place for businesses choosing to operate during eased restrictions. The rule is as follows;

Contact information must be kept for tables and workers, including name, address, and mobile number of a person at each table, for a period of at least 56 days.

Guest information is captured on entrance to the dining area, prior to ordering and being seated. All guests must sign in and provide accurate and clear contact information, at the end of the day it is for your health and safety!! We have now created a digital sign in option for those wanting to use their personal device. A QR code can be found in several locations throughout the venue, including at the entrance to the dining area. If guests would prefer to sign in manually, please use the form at the till whilst ordering.

General points (a brief summary of the industry plan requirements)

  • The maximum number of guests is determined by the 1 person per 4 square metre rule. The maximum number of overall guests throughout all guest dining spaces is 88.
  • Whilst we prefer contactless payments such as PayWave and Tap and Go, we will accept some cash payments. During this time we will have limited change available, please use small notes/coins if possible.
  • Operating hours are changing with easing restrictions. Please check our website and social media for up to date information.
  • Bookings are recommended! If you have not made a table booking, we will do our best to seat you however we cannot guarantee availability.
  • We ask customers not to lean on or touch tables, benches and counters unless absolutely necessary, be mindful that everything that you touch must be cleaned. Please follow directions if you’re asked to step back.
  • Table water and salt/pepper shakers are not available during this time. Individual water bottles may be purchased from the counter or glasses ordered from the bar. Salt and pepper will be distributed using single-use sachets.
  • We are not accepting reusable coffee cups during this time, no exceptions!
  • Customer toilets are open only to diners whom have registered details with check-in staff.
  • Social distancing must be observed.

Fraserjet (watersports) policies and procedures:

We are following a COVID Safe Industry Plan!!

Fraserjet is running under the Queensland Tourism and Accommodation Industry COVID-SAFE Plan. A copy of the Statement of Compliance can be found displayed on the door to the booking office.

Record keeping
A rule has been put in place for businesses choosing to operate during eased restrictions. The rule is as follows;

Contact information must be kept for tables and workers, including name, address, and mobile number of a person at each table, for a period of at least 56 days.

Guest information is captured in multiple ways. If you are participating in an activity, the digital waiver system which has always been used to sign guests in and out of activities will be used. If guests come in to make bookings, enquire about a tour or the like, they will be asked to sign in using the customer register on the counter. All guests must sign in and provide accurate and clear contact information, at the end of the day it is for your health and safety!!

General points (a brief summary of the industry plan requirements)

  • Anybody displaying symptoms of COVID-19 should not visit Aquavue or or participate in any activities. If customers are unwell, we ask you to reschedule or hold activity for a later date. Where rescheduling is not possible, Aquavue will provide customers with store credit or voucher to use at a later date. Where store credit or vouchers are not possible, Aquavue will consider refunding the booking. This is at the discretion of management.
  • All watersports equipment is cleaned after each use.
  • Hand santister is available for use at the counter of the booking office.
  • Jetskis are limited to two people, those two people must be from the same household.
  • Customers must bring their own water bottles or purchase a water bottle from the cafe, adjacent to the Fraserjet building.
  • A notice is displayed at the entrance to the booking office which states that in signing on for any activity, customers are declaring that they are healthy and have not recently travelled overseas or to a COVID hotspot.
  • Social distancing should be maintained at all times.

Australian Boating College policies and procedures:

As of 7th May 2020, approval to recommence BoatSafe training and assessment has been received from the State Health Emergency Crisis Centre. The conditions which have been
put in place are as follows:

Meet social distancing requirements ‘as far as practicable’

Aquavue will employ the following measures to ensure both staff and students remain
safe:

  • On arrival, students must wait outside the watersports building until invited inside. Staff will assess each student to ensure they are healthy and free of virus symptoms prior to entering the building.
  • Signing a written declaration for health and safety of others
  • Advising students to stay home if they feel unwell even if the symptoms are only mild
  • Limiting vessel capacity to 5 (trainer plus four students)
  • Ensure trainers and students remain more than 1.5m away from each other at all times unless completing the practical training
  • Whilst undertaking practical assessment, full skin-covering attire is required (eg, rash shirt, wet suit, gloves)
  • Advise students they are welcome to wear a mask if they wish, however students must supply their own mask. Trainer will wear a mask.
  • Gloves will be supplied to students to wear for practical assessments which must be disposed of once exiting the vessel
  • While completing theory components, students will be provided with 4 square metres of space per person
  • Sanitising stations will be available with signage for correct hand rub procedure. Sanitising should take place regularly, including after ship cleaning actions
  • Various signage in building, see section 5.5 for further details
  • Students reminded to cover nose and mouth with a tissue or bent elbow when coughing or sneezing. Dispose of any unused tissues immediately in the bin and clean hands with liquid soap and water or an alcohol hand rub.
  • Thorough cleaning of all vessel common areas before and after the vessels are used with 4-in-1 solution.
  • A box of tissues, a waste receptacle for used tissues and hand sanitiser is to be available onboard the ship during the training and assessment.

Function & Wedding policies and procedures:

We are following a COVID Safe Industry Plan!!

Aquavue is running under the Retail Food Services Industry COVID Safe Plan for Restaurants, Cafes and Caterers. A copy of the Statement of Compliance can be found at the entrance to the dining area as well as in the bar area. In addition, Aquavue is adhering to the Weddings Industry COVID Safe Plan.

For more information, head to our events dedicated blog post: https://www.aquavue.com.au/covid-19-and-your-wedding-or-function-booking/

 

It is an extremely challenging time for the country and in particular, the tourism and hospitality industries. We encourage customers to remain calm and enjoy the offerings of local businesses in the safest manner possible. Remember to support local!

 

This post is continuously updated according to new information.
Last updated: 21st August 2020, 12.30pm